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Privacy Policy
Last updated August 3, 2026
Who we are
World of Motion Performance Institute ("World of Motion," "we," "us") operates worldofmotionfl.com and provides mobile recovery and performance services in Marion County, Florida. Our mailing address is 415 N Magnolia Ave, Ocala, FL 34475. You can reach us at [email protected] or 352-820-5642.
Information we collect
You give us directly: your name, email address, phone number, service address, appointment preferences, and payment information when you book a session. If you choose to share it, we also collect health information you provide so we can deliver services safely, including injuries, surgeries, medical conditions, medications and physician clearance.
Collected automatically: IP address, browser type, device type, pages viewed, time on page, and referring website. We use cookies and similar technologies for this.
From third parties: our scheduling and payment providers share booking and transaction details with us so we can fulfill your appointment.
How we use it
To schedule and deliver your sessions, confirm appointments by phone, email or text, process payment, keep records of the services you received, answer your questions, send service updates, and, where you have opted in, send marketing messages. We also use aggregated site analytics to improve the website.
Health information
World of Motion is not a covered entity under HIPAA and is not a medical or physical therapy practice. Health details you share are not protected health information under HIPAA. We still treat them as confidential and restrict access to staff who need them to serve you safely. We do not sell health information. We will not disclose it to a third party except with your direction, or where required by law.
How we share it
We share information only with service providers who help us operate, including our scheduling platform, payment processor, email and text messaging provider, and website host. Each is bound to use it only to provide services to us. We may also disclose information where required by law, to enforce our terms, or to protect the rights and safety of any person. We do not sell your personal information and we do not share it for cross-context behavioral advertising.
Text messages
If you provide your mobile number you consent to receive service messages about your appointments. Marketing texts require separate opt-in. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our Communications and Marketing policy explains our texts, emails, calls, AI voice assistant and website chat in full.
Your choices and rights
You may ask us to access, correct or delete the personal information we hold about you, and you may opt out of marketing at any time. Florida residents have rights under the Florida Digital Bill of Rights, and residents of other states may have similar rights. To exercise any of these, email [email protected]. We will respond within the period required by applicable law and will not discriminate against you for asking.
Retention and security
We keep your information for as long as needed to provide services and to meet our legal, tax and insurance obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.
Children
Our services are directed to adults. We do not knowingly collect information from anyone under 18 without verified parental or guardian consent. Clients under 18 must be accompanied by a parent or legal guardian.
Changes
We may update this policy. The date at the top reflects the current version, and material changes will be posted here.
Terms of Service
Last updated August 3, 2026
Agreement
These terms govern your use of worldofmotionfl.com and the services provided by World of Motion Performance Institute. By booking a session or using this site you agree to them. If you do not agree, do not book.
What we provide
World of Motion is a mobile recovery and performance service. We provide equipment-assisted training and hands-on manual therapy including the AlterG anti-gravity treadmill, focal vibration therapy, assisted stretching, cupping, IASTM and trigger point work. We are not a medical practice, a physical therapy practice, or a chiropractic practice, and we do not diagnose, treat, cure or prevent any disease or injury. See our Medical Disclaimer.
Eligibility
You must be at least 18 to book. Minors may receive services only with a parent or legal guardian present who agrees to these terms on their behalf.
Your responsibilities
You agree to disclose accurately any injury, surgery, medical condition, medication, pregnancy or physical limitation relevant to your safety, and to tell us immediately if anything changes or if you feel pain or discomfort during a session. You agree to obtain clearance from your physician before beginning new activity where appropriate, particularly after surgery or with an existing condition. Withholding relevant information may put you at risk and may result in us declining service.
Mobile visits
For visits to your location you agree to provide safe, legal and reasonable access, including approximately four standard parking spaces of level ground, and to ensure the area is free of hazards. We may decline or end a visit if conditions are unsafe for you, for our staff or for our equipment. Travel fees apply as described in our pricing and are confirmed before booking.
Pricing and payment
Prices are shown on this website and are subject to change. Sessions are payable at the time of booking or at the time of service unless otherwise agreed. We are a cash-pay business and do not bill insurance. Many services may be eligible for HSA or FSA reimbursement depending on your plan, and we can provide a receipt, but we make no representation that any expense will be reimbursed.
Memberships
Membership terms, including rate, included services, session frequency, rollover and cancellation notice, are set out in the membership agreement you receive before enrolling. That agreement controls where it conflicts with these terms.
Cancellations
See our Cancellation and Refund Policy.
Assumption of risk
Physical activity and hands-on therapy carry inherent risks including muscle soreness, bruising, strain, aggravation of an existing condition, and in rare cases serious injury. By participating you voluntarily assume these risks. You may be asked to sign a separate waiver before your first session.
No guarantee of results
Individual results vary. Testimonials and outcomes described on this site reflect the experience of specific individuals and are not a promise of what you will experience.
Limitation of liability
To the fullest extent permitted by Florida law, World of Motion, its owners and its staff are not liable for indirect, incidental, special, consequential or punitive damages, and our total liability arising from the services is limited to the amount you paid for the session giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.
Intellectual property
All content on this site, including text, images, video, and design, belongs to World of Motion or its licensors and may not be reproduced without permission.
Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be brought in the state or federal courts located in Marion County, Florida.
Contact
Questions about these terms: [email protected] or 352-820-5642.
Medical Disclaimer
Last updated August 3, 2026
Not medical care
World of Motion Performance Institute is a recovery and performance service, not a medical, physical therapy, chiropractic or nursing practice. Our staff do not diagnose conditions, prescribe treatment, or provide medical advice. Nothing on this website or said during a session should be understood as a medical opinion.
Our services complement medical care, they do not replace it
If you are under the care of a physician, surgeon, physical therapist or other licensed provider, continue that care. We are glad to work alongside your provider, and we will coordinate with them at your request. Never disregard professional medical advice or delay seeking it because of something you read here or heard from us.
Get cleared first
Consult your physician before beginning any new physical activity, particularly if you are recovering from surgery, managing a chronic condition, pregnant, or have a cardiovascular, neurological, orthopedic or metabolic condition. We may ask for written clearance before providing certain services.
Tell us what is going on
Your safety depends on accurate information. Tell us about injuries, surgeries, implants, medications, blood thinners, skin conditions, pregnancy, and anything that has changed since your last visit. Stop immediately and tell your specialist if you feel pain, dizziness, shortness of breath or anything unusual during a session.
Emergencies
If you are experiencing a medical emergency, call 911. Do not contact us for urgent medical needs.
Results vary
Any outcomes described by clients on this site are personal to them. We make no claim, promise or guarantee about the results you will experience, the speed of your recovery, or the resolution of any condition.
Cancellation & Refunds
Last updated August 3, 2026
Cancelling or rescheduling
We ask for at least 12 hours notice to cancel or reschedule a session. Because we travel to you and hold a specialist and a fully equipped mobile unit for your appointment, late changes cost us the slot entirely.
Late notice and missed sessions
Changes made with less than 12 hours notice may be charged in full or deducted from your membership allotment. If we arrive at your location and cannot deliver the session because access is unavailable, the area is unsafe, or no one is present, the session is treated as completed and charged in full.
Late arrival
If you are running late, tell us as soon as you can. We will use whatever time remains in your scheduled window. We cannot extend past it without affecting the next client.
If we cancel
If we cancel for any reason, including weather, equipment issues or specialist illness, you may reschedule at no cost or receive a full refund of that session.
Refunds
Individual sessions are refundable if cancelled with at least 12 hours notice. Completed sessions are not refundable. Because results vary from person to person, we do not offer refunds based on outcome.
Memberships
Membership cancellation notice and any remaining commitment are set out in your membership agreement. Unused sessions roll over as described in that agreement. Contact us to pause or cancel.
Travel fees
Travel fees are quoted and confirmed before your appointment. They are refunded along with a session cancelled inside the notice period.
Questions
Call 352-820-5642 or email [email protected] and we will work it out with you.
Communications & Marketing
Last updated August 3, 2026
What this covers
This policy explains how World of Motion Performance Institute contacts you and how our automated tools work, including text messages, email, phone calls, our AI voice assistant and our website chat assistant. By providing your contact details or by using our chat or phone assistants, you agree to these terms.
Consent, and what is not required
When you give us your phone number or email you agree to receive messages about your appointments and enquiries. Consent to receive marketing messages is separate, is always optional, and is never a condition of booking or purchasing anything. You can decline marketing and still be a client.
Where required, including under the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act, we obtain your prior express written consent before sending marketing texts or placing marketing calls that use an automated system or an artificial or prerecorded voice.
Text messages
Message frequency varies with your booking activity. Most clients receive a confirmation, a reminder before their session, and occasional updates. Marketing texts, where you have opted in, are infrequent.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS and others, and carrier support may change without notice.
Reply STOP to any message to stop receiving texts. You will get one confirmation and nothing further. Reply HELP for assistance, or contact us at 352-820-5642 or [email protected].
We send appointment confirmations, prep instructions and service updates by email. Marketing emails include an unsubscribe link in every message and we honour opt-outs promptly. Unsubscribing from marketing does not stop transactional messages about a session you have booked.
Phone calls and our AI voice assistant
We use an artificial intelligence voice assistant to answer and place some calls. It may sound conversational, but it is not a person. It can answer questions, take details and help you book. You may ask to speak with a human at any point and we will arrange it.
The assistant does not provide medical advice and cannot make clinical judgements. Anything it tells you about services, scheduling or pricing is general information, and our written terms and pricing control if there is any conflict.
We call to confirm appointments, follow up on enquiries and, where you have opted in, to share offers. To stop marketing calls, tell the assistant, tell any staff member, or email us. We honour the National Do Not Call Registry and the Florida Do Not Call list for marketing calls.
Call recording
Calls with us, including calls handled by our AI voice assistant, may be recorded or transcribed for quality, training, accuracy of your records, and to confirm what was agreed. Florida law requires all parties to consent to recording. You will be notified at the start of a call, and continuing the call is your consent. If you do not want to be recorded, say so and we will stop the recording or arrange another way to communicate.
Website chat assistant
Our website chat is powered by artificial intelligence and is not a live person unless we tell you otherwise. It can answer questions about our services, hours, service area and pricing, and can help you book. It may occasionally be wrong or incomplete. Nothing it says is medical advice, and our written policies control over anything the assistant states.
Conversations may be stored and reviewed to improve service and to follow up on your enquiry. Please do not enter sensitive information such as payment card numbers, government identifiers or detailed medical history into the chat. If you provide health details so we can serve you safely, we handle them as described in our Privacy Policy. You may ask to be connected to a human at any time.
Withdrawing consent
You can withdraw consent for any channel at any time. Reply STOP to texts, use the unsubscribe link in an email, tell us on a call, or email [email protected]. We will process the request promptly. We may still contact you about an appointment you have already booked or about a payment matter.
Your information
We do not sell or share your phone number, email address or messaging consent with third parties for their own marketing. Our messaging, voice and chat providers act only on our instructions. See our Privacy Policy.
Questions
Call 352-820-5642 or email [email protected].
Accessibility
Last updated August 3, 2026
Our commitment
World of Motion Performance Institute is committed to making this website and our services usable by everyone, including people with disabilities.
The website
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This site uses semantic structure, keyboard-accessible controls, visible focus indicators, text alternatives for images, colour contrast that meets or exceeds the required ratios, and respects your operating system's reduced motion setting.
Our services
Because we travel to you, many of the access barriers of a traditional facility do not apply. Our mobile unit has steps to enter. Tell us about any mobility, balance, visual, hearing or cognitive consideration when you book and we will discuss how we can accommodate you safely, including working outside the unit where appropriate.
Tell us if something is not working
If you have difficulty using any part of this site or accessing our services, contact us at [email protected] or 352-820-5642 and describe the problem. We will work with you to provide the information or service you need and will act on the issue.
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