What this covers
This policy explains how World of Motion Performance Institute contacts you and how our automated tools work, including text messages, email, phone calls, our AI voice assistant and our website chat assistant. By providing your contact details or by using our chat or phone assistants, you agree to these terms.
Consent, and what is not required
When you give us your phone number or email you agree to receive messages about your appointments and enquiries. Consent to receive marketing messages is separate, is always optional, and is never a condition of booking or purchasing anything. You can decline marketing and still be a client.
Where required, including under the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act, we obtain your prior express written consent before sending marketing texts or placing marketing calls that use an automated system or an artificial or prerecorded voice.
Text messages
Message frequency varies with your booking activity. Most clients receive a confirmation, a reminder before their session, and occasional updates. Marketing texts, where you have opted in, are infrequent.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS and others, and carrier support may change without notice.
Reply STOP to any message to stop receiving texts. You will get one confirmation and nothing further. Reply HELP for assistance, or contact us at 352-820-5642 or [email protected].
Email
We send appointment confirmations, prep instructions and service updates by email. Marketing emails include an unsubscribe link in every message and we honour opt-outs promptly. Unsubscribing from marketing does not stop transactional messages about a session you have booked.
Phone calls and our AI voice assistant
We use an artificial intelligence voice assistant to answer and place some calls. It may sound conversational, but it is not a person. It can answer questions, take details and help you book. You may ask to speak with a human at any point and we will arrange it.
The assistant does not provide medical advice and cannot make clinical judgements. Anything it tells you about services, scheduling or pricing is general information, and our written terms and pricing control if there is any conflict.
We call to confirm appointments, follow up on enquiries and, where you have opted in, to share offers. To stop marketing calls, tell the assistant, tell any staff member, or email us. We honour the National Do Not Call Registry and the Florida Do Not Call list for marketing calls.
Call recording
Calls with us, including calls handled by our AI voice assistant, may be recorded or transcribed for quality, training, accuracy of your records, and to confirm what was agreed. Florida law requires all parties to consent to recording. You will be notified at the start of a call, and continuing the call is your consent. If you do not want to be recorded, say so and we will stop the recording or arrange another way to communicate.
Website chat assistant
Our website chat is powered by artificial intelligence and is not a live person unless we tell you otherwise. It can answer questions about our services, hours, service area and pricing, and can help you book. It may occasionally be wrong or incomplete. Nothing it says is medical advice, and our written policies control over anything the assistant states.
Conversations may be stored and reviewed to improve service and to follow up on your enquiry. Please do not enter sensitive information such as payment card numbers, government identifiers or detailed medical history into the chat. If you provide health details so we can serve you safely, we handle them as described in our Privacy Policy. You may ask to be connected to a human at any time.
Withdrawing consent
You can withdraw consent for any channel at any time. Reply STOP to texts, use the unsubscribe link in an email, tell us on a call, or email [email protected]. We will process the request promptly. We may still contact you about an appointment you have already booked or about a payment matter.
Your information
We do not sell or share your phone number, email address or messaging consent with third parties for their own marketing. Our messaging, voice and chat providers act only on our instructions. See our Privacy Policy.
Questions
Call 352-820-5642 or email [email protected].